Paul from SWISCO responded:
August 10, 2011
Good morning, Matthew.
If you're uncertain about what balance attachments you have, you can upload a couple pictures so we can take a look and help you confirm what you need. As you've probably noticed online, the combination of balance attachmetns are what determine the balance Series. So far we have your balance length and stamp, now all we need is to see what balance shoes (attachments) you need. |
Tom from SWISCO responded:
August 11, 2011
Thanks for posting your photos, Matthew.
Take a look at the S390-32 Channel Balance, which looks like a possible match. |
Tom from SWISCO responded:
August 17, 2011
Can you please give us the weight of the window sash (in lbs). Remove the sash and place it on a scale to get the weight.
We will need this in order to determine the appropriate balance replacement. |
Tom from SWISCO responded:
August 18, 2011
Matthew,
You need to order the S390-32 channel balance with the 3165 option. Let me know if you have any further questions. |