channel balances

A quick learner from USA says:
November 7, 2016
Im looking to replace the current channel balances I have. I looked on the website and saw that the Series 385 was very similar to what I currently have and needed some additional guidance.

Channel Balance is 30
User submitted photos of a top sash guide.
A quick learner from USA says:
November 7, 2016
Upon further investigating, it appears the brittle plastic piece that is screwed into the window frame is the cause of the springs inability to stay down. The two photos submitted shows the issue....do you have these parts available for all of my windows?
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Tom from SWISCO responded:
November 10, 2016
Thank you for posting. Please take a look at product 18-166 top sash guide and compare that to what you currently have. Please get back to us and let us know how that works out for you.
A quick learner says:
November 10, 2016
I ordered 42 if them from you on Tuesday. That was the correct part. Could you confirm the proper channel guides if needed? Is it series 385?
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Tom from SWISCO responded:
November 10, 2016
Great, thank you for the order! I'm glad it worked out. I cannot say for sure if the Series 385 is a match. There is no way to identify the balance based on just the top sash guide. The only way to confirm is to carefully compare the details and information we show for this balance to what you have installed now.
A quick learner says:
November 10, 2016
Thanks for the speedy reply. Would code numbers and photos assist you?
channel balance
channel balance
channel balance
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Tom from SWISCO responded:
November 11, 2016
Thank you. It's tough to say. It would be either the S380-30 or S385-30 but I can't confirm which. You will need to carefully go over the information we show on our site to confirm the best match.
A quick learner says:
November 14, 2016
Appreciate all the guidance you have provided. After studying and reviewing the current channel guides I have another question. It appears the only difference between the S385 and S380 is one dimension in depth on the attached shoe. The S385 is 1 & 3/32" while the S380 is 1.0". Am I missing any other differences? Thanks again!!
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Tom from SWISCO responded:
November 15, 2016
Nope, that's the only difference. All you have to do is measure your shoe to determine which is better. Also, make sure to keep wear in mind when you measure; to be more specific, due to friction over the years, your shoe might be a little smaller than it was originally.
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
30" Series 385 Channel Balance
30" Series 385 Channel Balance
S385-30
$11.30
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