11913 bedroom window

A quick learner from florida says:
September 19, 2023
Can you help me identify the required spring balance? I need two.

They are marked 2330 #. The metal part of the frame measures exactly 24". The top guide on both left and right appears to be broken, but I do not have the missing pieces....

I have included a photo of the top stop, but I don't think they need to be replaced...
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A quick learner from florida says:
September 19, 2023
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Emily from SWISCO responded:
September 20, 2023

Hi there!

Thanks for reaching out to us. I'm afraid I don't recognize what you have here. I'm going to have one of our senior experts take a look and see if they could recommend a replacement for you. We'll reach out as soon as more information is available!
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Paul from SWISCO responded:
September 22, 2023

Thank you kindly for waiting. The top fitting for this balance looks like the 19-037. This fitting doesn't come with a stock balance of ours but we can still help via custom order. Can you measure the bottom fitting as shown below and tell me what you get? You may want to measure the fitting on an undamaged balance for an accurate measurement. 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
A quick learner from florida says:
September 22, 2023
undamaged piece is 1" (1.035)
The top sash guides are metal so I don't think they need to be replaced...
Could you quote based on the 19-037 with 15-002 please? I need two.
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Emily from SWISCO responded:
September 25, 2023

Certainly! I will email you a purchase link and price quote that you can use to place an order for (2) 24" long balances with the 19-037 top, 15-002 bottom, and 2330 stamp. 

Let us know if you have any questions! 
Channel Balance Top, Rollyson
Channel Balance Top, Rollyson
19-037
$1.19
Channel Balance Shoe, 1-1/8" Depth
Channel Balance Shoe, 1-1/8" Depth
15-001
$0.74
Top Sash Guide Pair, Rollyson
Top Sash Guide Pair, Rollyson
18-124P
$3.92
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
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