1996 Operator With A Lot Of Play

A home owner from Chicago says:
September 23, 2018
Installed in 1996. There is a lot of play with window moving by itself with operator attached.
Profile picture of Casey
Casey from SWISCO responded:
September 26, 2018

Hello,

You have a few options here. If your operator arm is 9-1/2", either our 39-028 or new 39-028E will work for you. If you have a 13-1/2" arm, you'll need our 39-014 operator. Thank you!
Casement Window Operator, 13-1/2" Arm
Casement Window Operator, 13-1/2" Arm
39-014
$20.70
Ellipse Style Single Arm Operator, 9-1/2"
Ellipse Style Single Arm Operator, 9-1/2"
39-028E
$20.70
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.