Casey from SWISCO responded:
July 21, 2023
Hello, We'd be happy to help but, unfortunately, your channel balance is too damaged to identify. We would need to see an intact balance removed from the other side or another window in the house to compare to our inventory. Thank you! |
Casey from SWISCO responded:
July 24, 2023
Thanks for getting back to us. It looks like you may have balances similar to our S770-28 that attaches to the top of the window jamb with a screw but yours appears to use the 62-105 hook, which often attaches to a pivot shoe like the 15-105. I would recommend starting by confirming that the specifications below match up to yours. Also, we'll need to confirm the exact weight of your sash since your balance stamp does not match any of our strength options. Please note that this would need to be a custom order, so it is important to confirm all of the details before moving forward with an order. Thank you!
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Casey from SWISCO responded:
July 24, 2023
The S770 has a 9/16" by 9/16" metal channel, which is often considered 1/2" in the trade. If the depth of your channel measures exactly 1/2", it shouldn't be a problem. If not, let us know your exact measurement and we'll be happy to confirm if a better match is available. |
Casey from SWISCO responded:
July 25, 2023
Great, we just sent over an order link and price quote for the balances you requested, which will have the 62-105 hook attached to the end of the pulley. Take a look and let us know if you need anything else. Also, I want to point out that your pivot shoe looks like it may be a closer match to the 15-208. This doesn't affect your custom balance order but I wanted to point it out in case you need them in the future. Thank you! Alternate image for 15-208
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Casey from SWISCO responded:
July 25, 2023
We appreciate your business and look forward to assisting you with any future projects you may have. |
Casey from SWISCO responded:
July 31, 2023
Unfortunately, we do not carry fasteners that work exclusively with the 26-423 since the correct replacements depend on the size of the installation holes in the sash, and the length needed would also vary. Once you determine the size needed, you are welcome to look through our selection of fasteners here. If we do not carry the size that you need, a local hardware store should be able to match you up with the correct size. |