Window Balance 31-5 DA5 CMC 4

A home owner from Arkansas says:
Need replacement parts (see attached photos). It is a tilt window
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
It's tough to make this out. I'm reminded of our Series 765 channel balance, but I'm not sure if it's a close match. You may want to remove your balance from the window to go over the finer details and confirm if our Series 765 matches up to it.
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