Emily from SWISCO responded:
November 11, 2022
Hello there! We'd be happy to help but we would need to see an undamaged pivot shoe removed from the window track to determine your replacement options. I recommend watching the video below. It will show you how to remove your hardware using the cut out method. |
Hello,
Here is a picture of whats left of the pivot shoe after I removed it.
I will need 4 COMPLETE pivot shoes for my 2 windows.
Best regards,
Sven-Erik
Emily from SWISCO responded:
November 14, 2022
Thank you kindly for the additional photos. We did sell this pivot shoe some time ago but it was discontinued and is no longer available, unfortunately. |
Paul from SWISCO responded:
November 22, 2022
Let's see. I think you might be able to adapt the 15-087 pivot shoe and Series 180 springs to your window. To determine what coil weight is needed, you'll need to divide the sash weight by the total number of springs in the window. |
Hello Paul,
Thank you for your help,I installed the parts yesterday and the work great.
Thanks again for great feedback and service.
Best regards,
Sven-Erik
Paul from SWISCO responded:
November 28, 2022
That's great to hear! Thanks so much for the update and please let me know if we can be of further assistance in the future. |