July 18, 2022
I have an ACME 17-4405 bi-fold door. I understand it is discontinued now. However, I am in need of the bottom piece that goes into the track that holds the pin in place (I hope I used the right words). I have enclosed a picture. I tried to use the standard replacement pieces from the hardware store--but those pieces are not big enough--they don't fit into the track..they fall into the track. Please help! Thank you!
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July 25, 2022
Hello! The roll guide you show in this photo looks very similar to our 21-174. However, I cannot determine your dimensions from just a photo of a tape measure. I recommend looking over our dimensions just to be 100% sure.
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July 25, 2022
Thank you, Tom. This looks exactly like what I need. Appreciate your help.
July 30, 2022
So, Tom, I received the part. It is what I needed. How to I get the part on the existing track? Any hints or thoughts? Thank you! Nancy
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August 1, 2022
Hello, Nancy! I'm glad to hear it's a match. In most cases, to install these roll guides you will need to slide them into the track from the end. This will likely require removal of the track ahead of time.
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August 1, 2022
Thank you for answering so quickly!
August 7, 2022
So, Tom, we got the roller guide in the track but now the door won't go back on. The pin that hold the non-moving door does not go down any further and the door is to high to fit the track. Any suggestion? Do we need another part?? I truly appreciate your help! Nancy
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August 9, 2022
Hello! Perhaps I can help. What you are showing here appears to match our 23-113 bottom door pivot. With a wrench, first loosen the nut then screw in the threaded pivot pin into the housing, then tighten the nut to lock it. That should get it to cooperate for you.
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