Acorn window leak, missing part?

A quick learner from Ny says:
December 19, 2023
Hello,

I have old acorn windows and during storms the whole track fills with water as seen in the images.. This is just the remainder 2 days after soaking the rest out. When the whole cancel was filled. Curious how to prevent this from happening and if I'm missing a necessary part.
Thumbnail of the uploaded file named Track
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Paul from SWISCO responded:
December 20, 2023

Hello,

I believe the drainage holes are clogged under the track based on your description. When you can, remove both sashes and pull up the track. There should be holes leading to the outside, which you'll need to clean to remove any debris settling in the bottom channel in order to open up the holes. Thanks for posting and let us know if you have any other questions. 
A quick learner from Ny says:
December 21, 2023
Thanks, makes alot of sense. Sounds like no way to clean it out without disassembly?

I'm in a high rise so removing a sash coukd be a challenge!
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Paul from SWISCO responded:
December 21, 2023

Being in a high rise, I'd suggest contacting your maintenance department to see if they can locate a company to safely work on your windows.
A quick learner says:
April 12, 2024
Is there a manual you could share with the details of assembly? Or are there holes where we could spray compressed air from the track down? Unfortunately removing the windows and the track are likely not possible with this buildings management.
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Paul from SWISCO responded:
April 16, 2024

We appreciate your patience. Unfortunately, our old Acorn catalogs do not show detailed drawings of your particular window. Since we do not have one on hand to evaluate, we won't be able to provide precise instructions on the best way to clean the drainage holes. If you have trouble cleaning out the opening, you may want to enlist the help of a local professional with experience working on this type of window. 
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