Alcan window

A quick learner from Florida says:
Hey there I need some help with the broken plastic parts to my window . Would you have these ? And any tricks to slide the metal piece that popped up when the plastic retainer broke ?
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Lauren from SWISCO responded:

Hello, thank you for posting,

It appears that you are in need of a new top sash guide. To further review, are you able to show us an undamaged version or the face side of the broken one? Please review the video below for more details! 

A quick learner from Florida says:
Yep will do Lauren I post it to you this after noon.
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Lauren from SWISCO responded:

Thank you! 

A quick learner from Florida says:
Hope this helps Lauren .I need two
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Lauren from SWISCO responded:

Great! Please review the overall style and dimensions of the 18-161 top sash guide to see how it compares to your original. Let us know if you have any additional questions. 

Detail of 18-161
Detail of 18-161

Profile view of 18-161
Profile view of 18-161

How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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How to Repair a Jammed Window
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