Andersen rotolock awning short arm

A home owner from Rochester, NY says:

December 19, 2023

I'd like to replace an Andersen rotolock short arm operator for an awning window. I see that you offer an Awning Operator Kit, Short Arm (Product Code: 39-390) however, the connection to the rod on the glass frame seems different as it doesn't appear to connect with the same operator shoe. Mine uses this connection: Roto-Lock Operator Shoe Pair (Product Code: 36-030)

If I get the 39-390, it appears I will have to also replace the rod that the arms connect to. Is that right? And since the operator is sandwiched by the wood trim, will that match up?

I did find the exact Andersen part I need at another vendor (pic attached), but it is over $300. (Yikes!)

The only problem with the current operator is the part the crank handle attaches to is stripped out and unusable. I'm willing to take it apart and replace a part in there if that's possible. Any advice you can give is appreciated.

Thanks - CJ

Thumbnail of the uploaded file named Screenshot 2023-12-19 174238.png

Thumbnail of the uploaded file named image1.jpeg

Thumbnail of the uploaded file named image2.jpeg

Thumbnail of the uploaded file named image3.jpeg

Dave Sr. from SWISCO responded:

December 21, 2023

Thanks for reaching out to us, CJ. No exact replacement was ever made but I have known some customers in the past who were able to successfully adapt our 39-389 or 39-390, though I imagine that it would take some level of adaptation to the sill. I'm not sure exactly what might be necessary since I've never done it myself, unfortunately. If you aren't particularly handy then you may want to contact a local professional to see if they can install these for you just to be safe.

We can't promise they'll work but they're the best we can offer. I am sorry that we cannot offer you a more confident recommendation.

Roto-Lock Operator Shoe Pair

36-030

$24.45

Awning Operator Kit, Short Arm

39-390

$82.70

Awning Operator Kit, Long Arm

39-389

$85.20

How to replace an Awning window operator

VIDEO

WATCH >

How to identify casement and awning operators

GUIDE

READ >

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.