Atherm lock trouble

A quick learner from Michigan says:
Hi, we have several Atherm slider windows with the 90-139 locks. The locking mechanism moves up and down on two of them but the windows just will not open. We have tried forcing them but still seem like they are hanging up where the lock is. Any ideas?
Profile picture of Paul
Paul from SWISCO responded:

Great question. If the 90-139 Acorn lock bolt is in the open position, the ball bearing wheels ( like the 87-061 for example) may be rusted and won't roll. You may also want to see if there is another safety securing lock attached to the sash at another location.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.