Balance shoe

A quick learner from Greer, SC says:
The right side balance shoe is broken. The plastic housing has shattered. It will no longer hold the window up. I need to know the part number so that I can order a new one. Thank you.
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Paul from SWISCO responded:

Many thanks for your post. We believe you can replace this pivot shoe with our 15-228. You should remove the old one and compare its width and thickness with what is listed below, just to be safe. Also check if the coil springs are 1/2" wide. If so, you can use Series 160 Coil Balance springs as replacements. Let us know if you have further questions about any of this hardware.

Dimensions for 15-228
Dimensions for 15-228

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