Balance tube on Jeldwen vinyl double hung replacement window

A home owner from Connecticut says:

2007 vintage

24B balance tube

The String broke

Need 1 pair

Thanks,

Mike

Thumbnail of the uploaded file named Jeld-Wen Glass Stamp
Thumbnail of the uploaded file named 24B Balance Stamp
Profile picture of Jasmine
Jasmine from SWISCO responded:

Hello,

Thanks for posting! I am quite sure we can supply you with the replacement channel balances you need but, to confirm the correct replacement balances I'll need to see a photo of an undamaged balance removed from the window. 

Unfortunately, the stamp from the balance nor the window sticker indicate the type of balance you need. The stamp only tells us the weight range the balance should be able to carry to support the weight of your sash.

To properly identify them, I'll need to see a photo of any attachments that may be on the top or bottom of the balance.

If this is a tilt window, I'll need to see any attachments that could possibly be left behind in the window or that could possibly be attached to the bottom of the window. If there is a hook at the top of the balance, I'll need to see the space in the window channel where the hook connects.

Please don't hesitate to reach out with any questions you might have.

A home owner from Connecticut says:
Hi; this is a tilt in window.
Here are the additional pictures you asked for. Please advise any parts needed
Also could you provide a video on changing them for a tilt in window.
Thumbnail of the uploaded file named Balance Shoe
Thumbnail of the uploaded file named Channel Balance Hook
Thumbnail of the uploaded file named Top of T-Lock Shoe
Profile picture of Jasmine
Jasmine from SWISCO responded:

Thanks for the photos! Your balances appear to be the Series 795 Channel Balance. Although, you'll need custom assemblies because of the hook attached to the top of the balance and the shape of the hole the hook installs to.

These balances are assembled with the 15-195 closed cam shoe as a standard but there are other compatible shoes. You'll need to remove the shoe from the bottom of the sash to confirm the width.

For an idea on how to remove and install these balances, take a look at the tutorial video below. The hardware used at the beginning of the video is a cross-bow balance but the process is still the same.

How to Install a T-Lock Shoe on a Channel Balance
How to Install a T-Lock Shoe on a Channel Balance
VIDEO
WATCH >
How to Convert a Crossbow Balance to a Channel Balance
How to Convert a Crossbow Balance to a Channel Balance
VIDEO
WATCH >
How to install the 26-200 Screw Plug
How to install the 26-200 Screw Plug
VIDEO
WATCH >
Modifying the Series 795 Balance
Modifying the Series 795 Balance
GUIDE
READ >
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