Bay window side locking component

A home owner from Whitestone, NY says:
July 10, 2023

To Whom It May Concern,

I had a window installed by Crystal Windows company and I need to replace parts that is currently broken. It is a bay window on the right side part that locks the window in place when it is rolled down. The company told me to ask you. If you have any questions, please email me or call me.

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Emily from SWISCO responded:
July 11, 2023

Hello there!

I'm not sure what you may have here. Would it be possible for us to see this lock removed from the window? Let us know!
A home owner says:
July 15, 2023
Hi
Attached is the picture of the latch. The right side doesn't catch on to the window hook. I have to shut the window very tight so the latch will catch. Even when it does catch, the latch doesn't stay locked and pops back up
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A home owner says:
July 15, 2023
As you can see, the left side of the window seals to the frame but the right side does not. The operator arms wobble up and down. When I open the window, the arms drops and when i close the window, the arm hits the frame. I have to lift the operator arm to close the window.
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Dave Sr. from SWISCO responded:
July 17, 2023

Thanks for getting back to us. It sounds like the problem could be the operator. One idea would be to "bend" the arms up to try to keep it from hitting the frame. Another idea would be to see where it is hitting and try using a file to keep it from hitting. You may possibly need to replace the operator. Also, check the window sill to see if it rises up in the middle causing the operator to hit.

For the casement lock and operator, see if the specifications of the 38-036 and 39-473 match up with your old hardware. 
Rear Mount Casement Lock, 2-1/2"
Rear Mount Casement Lock, 2-1/2"
38-036
$13.47
Rear Mount Scissor Arm Operator, 16"
Rear Mount Scissor Arm Operator, 16"
39-473
$81.90
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