Emily from SWISCO responded:
April 1, 2024
Hello! Thank you for reaching out to us. We may be able to help with this. However, we'll need more information to narrow down what you may have. Can you show us the shoe or attachment that engages with the pivot bar? |
Emily from SWISCO responded:
April 2, 2024
Yes, that's correct. It would be installed at the bottom of the window sash. Seeing the corresponding shoe will help narrow down some options. |
Emily from SWISCO responded:
April 3, 2024
Thanks for getting back to us. It appears you have the S795-27 but with the 15-198 hook which means this must be a custom order. This balance comes attached with the 15-195 closed-cam shoe but I don't know if this is what you have. To confirm, we would need to see it removed from the window which would require removing the window sash. In the meantime. can you tell me the number of balances you're looking to order? |