Emily from SWISCO responded:
September 6, 2023
Hi there, Vickie. The part in your photos is called a top sash guide. I recommend you have a look at the ones we've related for you on this page. Review their specifications and see how they compare with yours. |
Oh and by the way, I asked someone from your Help department for this one and he recommended I add this to my discussion.
How can we maximize the longevity of our channel balances? We have had to replace the channel balances in several of our windows--averaging about once a year. The string is what always breaks and usually only on one side. After I change out the balances (I usually switch out both sides if one breaks), the window works smoothly for several months to about 1/2 a year.
Then gradually it seems like the tension starts to build and the windows start to require a bit more force to close. Usually shimming it up and down seems to help, and occasionally I'll take the windows out to inspect no dust or things have gotten caught. They usually look fine and work well for a few more months after doing this. Sometimes I'll add some wd-40 to the spring, but that doesn't seem to make any difference.
Unfortunately, I don't have the original balances for one of the windows as I replaced them back in 2017. I was able to find some photos from back then when I first found Swisco, and you guys help me get new parts. Images 1-6 are of those balances from 2017. I believe this window is about 10lbs. This window's balance's strings broke again in 2022 and again a couple months ago. Each time, it has been the strings that fail. There is a second window that weighs about 20lbs. I replaced those sashes back in 2022. Photos are IMG_2251 and 2252. I realize these sashes may be over-weighted now for the 20lbs window. Could this be why this particular window is hard to close? Any help with figuring out what I may be doing wrong would be greatly appreciated.
Emily from SWISCO responded:
September 19, 2023
I'm afraid we can't get accurate dimensions from photos. You'll have to use your best judgment and compare the specifications to determine the best match. It is very odd that your balances are breaking so frequently. We believe the culprit could be the wrong size, the wrong spring strength, or the wrong Series. Are the balances shown here the originals? Can you also write out the visible glass height for the window sash? That will help us determine the proper balance length. As for the spring strength, the 2130 stamp is calibrated for a sash weighing 12 to 15 pounds which is too weak for your window sash if it weighs 20 pounds. Assuming this balance is original to the window and is the proper length then you'd actually want the 2140 option. A pair of balances with this option will support a sash weighing 15 to 23 pounds. |