Broken plastic insert in window casing

A quick learner from dc metro says:
November 9, 2023
Hi,

I tried to install S795-32 channel balance but the plastic insert where I screw the channel into kept popping out for one of the window, and it broke into pieces for another window. It occurred when I tried to rest the window pivot bar in the 15-194 T-lock balance.

Can I buy a few of the plastic inserts from you? What product will that be? Hope the pictures I attached are helpful.

Thanks,

Vijay
Thumbnail of the uploaded file named thumbnail_IMG_8745.jpg
Thumbnail of the uploaded file named thumbnail_IMG_8750.jpg
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Emily from SWISCO responded:
November 10, 2023

Hi there, Vijay.

It looks like you need a screw plug. Our 26-200 is my recommendation. We also have a helpful tutorial video that will go over the details. Take a look and let me know if you have any questions. 
Balance Screw Plug
Balance Screw Plug
26-200
$0.49
1" T-Lock Balance Shoe, Closed Cam
1" T-Lock Balance Shoe, Closed Cam
15-194
$2.05
How to install the 26-200 Screw Plug
How to install the 26-200 Screw Plug
VIDEO
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How to Convert a Crossbow Balance to a Channel Balance
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Modifying the Series 795 Balance
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