Broken strings on at least 4 window balancers

A quick learner from California says:
January 3, 2018
Hi,i was wondering if the strings can be repair by you or can you send a new cord ? or else do I have to replace the hole balancer? My second question:do you sell or recommend a Lubricant for the rest of my windows ? ( they are about 19 years old and they seem to be : dry ; heavy to open) Four of my windows have failed in the last year and upon removal & inspection ,I found that only the string broke on all of them. Please help me determine which way to go! Thanks
Profile picture of Casey
Casey from SWISCO responded:
January 3, 2018
Hello and thank you for reaching out to us. I am sorry to hear that you are having trouble with your balances. Since the string is broken, you will need to replace the entire balance. We can help you find a replacement. We would need to see photos of the entire balance removed from the window as well as the length and width measurement of the balances you're replacing.

As for your others balances, it also sounds like it is time to replace them as well. When you are ready to replace them, you may also follow the same steps and we will help you find a match.
18" Series 350 Channel Balance
18" Series 350 Channel Balance
S350-18
$9.34
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.