Broken window balance

A quick learner from Howell NJ says:
April 17, 2023
Broken part is from a low end brand of window that has apparently been discontinued. There is NO Notch to remove the balance. I'm asking for advice on how to remove the broken piece and the availability, if any, of a suitable replacement part from Swisco. Other than the 5R marking in the picture I see no other markings of any kind.
Thumbnail of the uploaded file named 3A5E4EF7-F3E9-422E-9ED9-B21850805B27.jpeg
Thumbnail of the uploaded file named image.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:
April 18, 2023

Thanks for reaching out! The plastic housing you have appears to be our part 15-087. To determine if this is the right replacement you'll need to remove your hardware from the window to confirm the right replacement.

Detail of 15-087
Detail of 15-087

The coil springs compatible with this housing are the Series 180 Coils. Given that your housing is stamped with a 5, it is likely that you'll need the S180-5 Coil Spring.

For instructions on removing this hardware from the window, take a look at the video below.
Coil Housing Pivot
Coil Housing Pivot
15-087
$5.97
5 lbs Series 180 Coil Balance
5 lbs Series 180 Coil Balance
S180-05
$4.37
Mounting Bracket
Mounting Bracket
16-024
$0.67
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.