Casement operator

A home owner from Canada says:
Hello! Looking to find a replacement for this casement operator along with the arms. It has no number markings on it, but does say "truth" on it. Measurements are : left arm (12 inches), right arm (5.5 inches), operator (4 inches wide).
Thumbnail of the uploaded file named Base
Thumbnail of the uploaded file named Operator
Profile picture of Lauren
Lauren from SWISCO responded:

Hello, thank you for posting,

Please start by reviewing the style and dimensions of the 39-013 operator. We do not carry a 12" arm, but please refer to the diagram below to re-measure from the middle of the gear to confirm a good fit! 

The operator only has one arm. I believe 5.5 arm being referred to in the picture is the hinge assembly. Do you need new hinges as well? Please let me know! 

Dimensions for 39-013
Dimensions for 39-013

Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
How to identify casement and awning operators
How to identify casement and awning operators
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.