Certain Teed

A quick learner from Upstate New York says:
August 22, 2023
Please see the attached pictures.
I cannot get the shoe out without breaking the metal post on that rest in the shoe. The picture above of the balance support has a number of H65 34/5M and the coil I think has a 10 with a J underneath. We believe the shoe is A1-87598.
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Emily from SWISCO responded:
August 23, 2023

Thanks for reaching out to us. I'm afraid your photos didn't come though. Can you try re-uploading them here for us? 
A quick learner from Upstate New York says:
August 23, 2023

Please see the attached pictures. I cannot get the shoe out without breaking the metal post on that rest in the shoe. The picture above of the Balance Support has a number of H65 34/5M and the coil I think has a 10 with a J underneath.

The other attached picture is of a shoe from a similar window. I believe the shoe may be A1-87598. The window sash is 17.9 pounds. Please give me a shout when you know the parts that I need to order from SWISCO. Questions please call 

John

Thumbnail of the uploaded file named unnamed-1.jpg
Thumbnail of the uploaded file named unnamed.jpg
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Emily from SWISCO responded:
August 23, 2023

Thank you kindly for getting back to me, John. I can't be certain without seeing the pivot shoe removed but I suspect it may be the 15-192. For new supports, I recommend the 15-157 balance drum and either the 15-185 or 15-156 covers. You can also use one S170-409 9-pound spring on each side of the window. This would total 18 pounds of overall support. 
A quick learner from Upstate New York says:
September 1, 2023
Emily,
what is the difference between the covers? In other words, define the narrow vs. the wide cover in dimensions, then I can compare to mine and ultimately make the decision. I will purchase the appropriate cover once I know the answer along with the following.
John
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Emily from SWISCO responded:
September 1, 2023

The difference between these two parts is the dimensions. They can be found on the 15-156 and 15-185 store pages but I'll also post them here for your convenience. 

Profile view of 15-185
Profile view of 15-185

Detail of 15-185
Detail of 15-185

Profile view of 15-156
Profile view of 15-156

Detail of 15-156
Detail of 15-156
A quick learner from Upstate New York says:
September 1, 2023
Ok thank you
CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
$6.39
409 Series 170 Coiled Balance Spring
409 Series 170 Coiled Balance Spring
S170-409
$6.57
CertainTeed Lance Spring Cover, Wide
CertainTeed Lance Spring Cover, Wide
15-156
$1.97
CertainTeed Balance Drum
CertainTeed Balance Drum
15-157
$1.70
CertainTeed Lance Spring Cover, Narrow
CertainTeed Lance Spring Cover, Narrow
15-185
$2.20
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
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SWISCO S170 and S171 Coil Balance Assembly
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