Channel Balance Replacement

A quick learner from Orlando, Florida says:
March 5, 2024
Hi Swisco experts,

I've got several balances that need replacement. It appears the nylon hook attachment to the tilt piece place has also snapped.
Total length of the balance is 28" and about 1/2" wide channel.

These are tilt windows. Do you also provide the entire tilt piece along with the balance? Would appreciate help in finding the right part.

Thanks,
JB
Thumbnail of the uploaded file named Pivot Shoe
Thumbnail of the uploaded file named Channel Balance
Thumbnail of the uploaded file named Balance Cord
Thumbnail of the uploaded file named 27C
Thumbnail of the uploaded file named Terminal Clip
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Lauren from SWISCO responded:
March 7, 2024

Hello, thank you for posting,

Your balance resembles the Series 770 channel balance. This balance installs into the window channel with a screw. If yours uses a hook instead like the 19-029 or 19-030, please let me know as we will need to install a rivet in the balance for this hook.

The length is determined by the metal channel only. If it is 28 inches, please review the S770-28 channel balance. The 27C stamp should translate to a 28C stamp that can support a 18 to 23 lb, but we recommend weighing the sash to confirm. 

As for the pivot shoe, the original will need to be removed from the channel. From there, please provide written out dimensions of the width and thickness. We can then compare to our selection to determine the best fit. Thank you! 
Pivot Lock Shoe
Pivot Lock Shoe
15-167
$2.57
28" Series 770 Balance
28" Series 770 Balance
S770-28
$12.70
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a tilt-window channel balance.
How to replace a tilt-window channel balance.
VIDEO
WATCH >
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