Channel Balances for downstairs

A home owner from Lindenwold, NJ says:
June 20, 2023
I need to order channel balances for my downstairs windows. Pic ending in 651, the clip is pointed downwards because the other one is pointed in the other direction ?

I need replacement parts and what other parts do I need?
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Lauren from SWISCO responded:
June 22, 2023

Hello,

It appears you have either the Series 351, with a 15-002 bottom attachment, or Series 390, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. 

The length of the metal channel excluding the nylon attachments should measure 33" long and you will need a 3230 stamp option.

I am not sure what you mean by the hook pointed in a different direction? The picture ending in 651 appears to be the correct direction. I apologize for any misunderstanding.

Please review and let me know if you have any additional questions. 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.
33" Series 351 Channel Balance
33" Series 351 Channel Balance
S351-33
$11.52
33" Series 390 Channel Balance
33" Series 390 Channel Balance
S390-33
$11.52
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