Channel balance type

A handy person from Seattle, WA says:
April 12, 2024
Hello,
I actually already purchased the 380 series, option 1120, but am now unsure whether it's the right one or whether I need the 385, or whether I am completely wrong altogether. I have attached photos of the broken one so that I can verify. It definitely is the 12" length with the 1/2" channel width. I am mostly unsure about the boot. Thanks for the help!
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Bob from SWISCO responded:
April 12, 2024

Hello there. Good question. It all comes down to that bottom nylon shoe, or the measurement from 'heel' to 'toe'. See the diagram below for reference. If your old balance's shoe is 1" deep, then fear not--the S380-12 is what you need. If it is anything greater than that, let me know, because the Series 385 would have been the proper choice. Let me know what you find!

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A handy person from Seattle, WA says:
April 20, 2024
Hi, thanks for the super prompt response. It appears I do need the 385. How would be best to initiate an exchange?
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Bob from SWISCO responded:
April 22, 2024

Great! All orders can be placed directly on our site at your convenience.

Please feel free to reach out if you had any other questions. 
12" Series 385 Channel Balance
12" Series 385 Channel Balance
S385-12
$9.34
12" Series 380 Channel Balance
12" Series 380 Channel Balance
S380-12
$9.34
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