Closet Parts

A quick learner from USA says:
October 31, 2023
I just received my Order # 2186271. However, now I'm worried it's not the right thing I need. The attached picture shows my old / bent track as well as the hardware used to hang the door alongside the new one I just got. The new one doesn't appear right. It looks like I need a different set of top hardware, but I can't use the old ones because the track is too shallow. Any ideas?

Thanks,


I'm concerned that I have a door that is meant to hang from a top bracket and track (like the one in the first picture I sent with the bent track) while the items you're referencing (23-121 and 23-312 and the 23-453 I already bought) are meant to support the door from below (using 23-312). Does that seem right? I'm concerned that if the weight of my door is supported from below (from 23-312) then it will sit too low in the door frame. I'm worried if I just stick a 23-121 on the top of my door and use the bottom bracket I already have (see picture below) it will sit too low. Does that make sense?
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Emily from SWISCO responded:
November 3, 2023

Thank you for reaching out to us. I believe you need a specific top track and bottom jamb bracket to go with your door that we don't presently sell. It appears you're mixing different Series of parts as well. Please allow us some time to look into this and we will get back to you as soon as we have more information!
A quick learner from USA says:
November 3, 2023
The 23-292 and 23-144 are what was on the old door for the bottom. I have what I need for the bottom (I bought a new one of both from you all). What I need is the top bracket that goes in the track I bought from you. The top bracket I bought appears to be something that holds the pivot in place, but doesn't hold the door.

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Paul from SWISCO responded:
November 7, 2023

I don't believe the track you ordered from us will work, unfortunately. However, we are bringing in the correct track with the pivot bracket that you need. We will reach out to you the moment they're available. 
A quick learner from USA says:
November 7, 2023
Amazing. Thanks very much.
A quick learner from USA says:
December 5, 2023
Hello! Just following up on this (since I'm reminded of it every time I look at my closet). Are the parts available?

Thanks much!
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Emily from SWISCO responded:
December 6, 2023

Hello there! Our photographer is working on getting photos of the parts so that we can get them online. I will update you when they're online as soon as they're ready! 

Thank you again for your continued patience! We truly appreciate it. 
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Emily from SWISCO responded:
December 7, 2023

Please see our new 23-461 track which is online! Let us know if you have any questions and we'd be happy to help. 
Bottom Pivot
Bottom Pivot
23-144
$1.40
Pivot Guide
Pivot Guide
23-266
$2.10
Top Pivot
Top Pivot
23-182
$1.62
Bottom Pivot Bracket
Bottom Pivot Bracket
23-292
$4.70
36" Folding Door Track, 2 Door
36" Folding Door Track, 2 Door
23-461
$10.47
Bi-fold Door Repairs
Bi-fold Door Repairs
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