Coil spring replacement

A quick learner from Boston says:
March 28, 2024
Need coil spring replacement
Thumbnail of the uploaded file named IMG_0398.jpeg
Thumbnail of the uploaded file named IMG_0397.jpeg
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Tom from SWISCO responded:
March 28, 2024

We should be able to help you replace this coil balance assembly. However, before I can recommend anything, I'll need a bit more information.

To start, can you remove balance assembly and show me a photo of the pivot shoe? While it's out, I'd also like you to measure the depth of the spring band and write down what it is. Lastly, you'll need to mark the code printed on the spring band, as well.

I know it's not ideal to have to remove this hardware before you buy a replacement. However these details can't be garnered while the hardware is installed, so removal before purchase is a necessary step.
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