Bob from SWISCO responded:
September 3, 2023
Thanks for writing in. When that gear pops out with the handle, it's a sign the entire operator mechanism has broken down and should be replaced. Fortunately we can probably help. I can't tell exactly what awning operator you have without seeing it removed from the window; if this is in fact an Andersen window, it might be the 39-258 and 39-259; but you'll need to remove yours from the window and compare to the diagram below to see if it matches up. If it does not, send us a picture of your operator from the rear, so we can clearly see the hole pattern, as well as a side angle so we can see the link arm clearly. Let me know if you have further questions. Dimensions for 39-258
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Bob from SWISCO responded:
September 7, 2023
That is unfortunate! I'm sorry to hear about the trouble. Best of luck with removing the operator, and of course I'll be here to help identify it whenever you get a chance. |
Bob from SWISCO responded:
September 28, 2023
I'm sorry to say that the link arm is still obscured in these photos. That is a very important detail; there are many operators that might have the same casing, but very different link arms, which renders them incompatible. If I can't see that clearly, I won't be able to narrow it down further. For now, you may want to look at our complete selection of awning window operators in this style, which can be found on this page. |
Bob from SWISCO responded:
September 28, 2023
I'm afraid not. I apologize if I'm being unclear: the operator needs to be removed from the window entirely. That includes the link arm. As long as it's still connected to the rest of the window, it's just going to be too obscured to make out. |
Bob from SWISCO responded:
October 2, 2023
Yes, the link arm is the small, hinged arm that the operator uses to connect to the rest of the hinge. I'll share that diagram from before; the link arm, in this example, is the piece that measures 2-1/2" long from hole to rivet. I also wanted to stress that even after seeing this link arm, there is still a chance that we won't have this. These operators are an old fashioned style and our selection of replacement parts is much smaller than it was even a few short years ago. They just aren't as popular as they used to be. If I can see the whole thing, I will do my best to get an equitable match. If you're unable to disconnect the link arm to get me a clear photo, then my suggestion would be to contact a local professional to come out and see if they can do this job for you. Dimensions for 39-258
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