Tom from SWISCO responded:
June 21, 2023
You will unfortunately need to replace the entire operator. Once that worm gear strips out, it's not possible to repair it. I'd be happy to make a recommendation, but in order to do so I will need a clear photo that shows the complete operator mechanism. Your current photos only show the base. Please let me know if that would be possible and we can work from there. |
Tom from SWISCO responded:
June 22, 2023
Yes, that's exactly right. I need to see the whole operator. It shouldn't be necessary to get on the roof to see this. Just opening the window should be enough to get us a good look. Whatever works for you, though. In the meantime, see our 39-015, 39-083, 39-140, and 39-143. These are all possible options in my opijion. There are others, too, but I have a feeling that yours is going to match one of these four. |
Tom from SWISCO responded:
June 23, 2023
Thanks for the photos. So, it looks like your operator might be either the 39-015 (25-1/2") or the 39-083 (21-1/2"). You'll need to measure the "wingspan" measurement to determine which of these might be the best fit. Take a look at the dimensions below for an example of how to determine which of these is the best replacement for your window. Dimensions for 39-015
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Tom from SWISCO responded:
June 27, 2023
Yes, I still think our 39-015 is our best option. As long as the two installation points on the bar are 9" apart then it should be fully compatible with your existing brackets. |
Tom from SWISCO responded:
June 27, 2023
Great, thank you! We appreciate the business, it means a lot. Please feel free to reach out if you needed anything else. |