Help spiral balance replacement needed

A home owner from USA says:
November 14, 2022
Can you help me identify this balance.
Thumbnail of the uploaded file named 20221114_104926.jpg
Thumbnail of the uploaded file named 20221114_105023.jpg
Profile picture of Casey
Casey from SWISCO responded:
November 18, 2022

Hello,

I would recommend starting by comparing the S500 and S400 spiral balances to your assembly removed from the window. The determining factor would be if the housing tube has a diameter of 5/8" or 3/8". You can also find the mounting brackets that attach the spiral to the sash under the related items section of our balance product pages. Thank you. 
Bracket, #32
Bracket, #32
17-012
$1.20
Bracket, #14
Bracket, #14
17-031
$1.35
How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.