Help with Replacement Parts

A home owner from Bradenton, FL says:
August 14, 2023
These are 30" long with stamps of 2930 (smaller window) and 2950 (larger window) - based on your site it looks like either S380 or S385 to me. Appreciate any suggestions to get the right ones ordered. Thanks!
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A home owner from Bradenton, FL says:
August 14, 2023
Here are a few more pictures of the channel balance, the sticker in the window, and a top sash guide. I need a replacement top sash guide and was wondering if the one shown in the picture is your product code 18-161 (Norandex Sash Guide) in black? Thanks!
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Profile picture of Casey
Casey from SWISCO responded:
August 15, 2023

Hello,

I agree that your combination of attachments indicates that you could have either the S380-30 or S385-30 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2630 spring strength options for your smaller window and 2950 for the larger window balances. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

As for your top sash guide, take a look at the 18-161 shown below. Thank you and let us know if you have any other questions or concerns.

Detail of 18-161
Detail of 18-161

Profile view of 18-161
Profile view of 18-161
5/8" Sash Guide, Norandex
5/8" Sash Guide, Norandex
18-161
$1.88
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