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Paul from SWISCO responded:
July 10, 2018
Thanks for reaching out to us. I am afraid none of these photos will help us locate replacement hardware. We would actually need to see the parts in question removed from the window. We'd also like for you to include some detailed measurements and dimensions of the different and we can go from there. Thank you. |
I can do that!
I assume I need to remove the following:
- Spiral Balance
- Shoes
- Locking Mechanism
I have taken apart the upper sash and here are the pictures.
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Tom from SWISCO responded:
July 17, 2018
Thank you! These pictures are a big help. Let me address your questions. Firstly, when a sash droops down after being opened, the problem is usually the balance. Since you appear to have a tilt window spiral balance, you could use a charging tool like our 75-006 to give it one or two turns. If it's still functioning, then that will give it some tension again. If one or two turns doesn't do it, however, then the spring is shot and you'll need a new one. I recommend our Series 900 if the outer tube is 3/8" in diameter or our Series 600 if the spring is 5/8" in diameter. The shoe actually doesn't have anything to do with the window staying up, so as long as yours aren't physically damaged in some way then you can reuse them. As for the lock, I'm not sure what you need. I see the keeper in your fourth picture but I'm not sure what the dimensions are. That will be an important determining factor. Start with our 90-177, or even something like our 90-279 or 90-284. These are a few possible options, depending on your size. |
