I assume these are broken

A home owner from Sterling says:
April 17, 2024
The pictures attached are the parts that I presume are broken. Window does not stay up anymore and falls right back down dangerously. Please advise a fix
Thumbnail of the uploaded file named installed pivot shoe
Thumbnail of the uploaded file named coil spring housing
Thumbnail of the uploaded file named pivot shoe coil housing
Profile picture of Emily
Emily from SWISCO responded:
April 19, 2024

Hey there! Thanks for reaching out to us. We don't sell this particular pivot shoe but the 15-199 is our recommendation. This is used with the 1/2" Series 160 and 3/8" Series 165. Can you measure the width of the spring band and tell us what you find?

You'll also want to check the spring for any stamped numbers that may indicate the weight. If there aren't any, we will need you to weigh the window sash on a scale and tell us the precise weight. 
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-199
$3.70
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.