Emily from SWISCO responded:
October 25, 2023
Hello! Thanks for reaching out to us. Your balance's shoe indeed looks like the 15-233. However, this will need to be a custom order since we don't have a stock balance that uses this particular shoe. Can you measure the length of the metal channel and tell us what you get? We'd also like to see a photo of the stamp printed on the metal channel. Your pivot bar isn't made anymore, unfortunately. The 26-150 is similar in design and may be worth considering though. Take a look and see what you think. |
Emily from SWISCO responded:
October 27, 2023
The 15-197 is presently in stock but we don't recommend this part for your original shoe. The 15-233 is what you want. The cost and lead time for the custom balances with the 15-233 shoe depends on the length of the channel and stamps for your balance. I'm not able to draft a price quote unless I have that. |
Emily from SWISCO responded:
October 27, 2023
That's odd. With a 33TG stamp, the metal channel ought to measure 34" long. I hate to ask but could you double-check that for us? I just want to be thorough since custom orders are nonrefundable. If it indeed measures 32" long, we will need you to weigh the window sash on a scale so that we can re-calibrate the spring strength. |
Emily from SWISCO responded:
October 30, 2023
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Emily from SWISCO responded:
October 31, 2023
This doesn't have to be a custom order if you only want to replace the shoes. You can place an order for the 15-233 on our website whenever you'd like or by calling (888) 991-1929. |