In need of replacement channel balances

A quick learner from Snohomish WA says:
September 30, 2023

Hi all -

Please find photos attached for some broken channel balances I'd like to replace. I measured the length of the metal case of the balance at 33". (despite the designation "32 5 KQ Caldwell").

Do you have replacements for these?

Thank you

Neil

Thumbnail of the uploaded file named 20230930_181830813_iOS.jpg
Thumbnail of the uploaded file named 20230930_185357680_iOS.jpg
Thumbnail of the uploaded file named 20230930_185409200_iOS.jpg
Thumbnail of the uploaded file named 20230930_191203087_iOS.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:
October 2, 2023

Thanks for writing in! Your balances appear to be either the S380-33 with a 1" shoe or the S385-33 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement.

You'll need to select the 3250 stamp.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Snohomish WA says:
October 2, 2023
Hi, thank you for that added detail.

I am seeing that the measurement is 1-3/32", so that places this as the S385, with the 3250 stamp.

I had one more related question. Attached to the window sash itself there seems to be guide of sorts that is associated with the channel balance. I took a picture, but this one appears to be broken. I was wondering if you could help identify a suitable replacement?

I've attached the photo.
Thank you!
-Neil
Thumbnail of the uploaded file named 20231002_223841457_iOS.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:
October 3, 2023

Hi Neil,

I'm happy to help! The part you are searching for is a top sash guide. It helps to guide the balance in the window channel and prevent it from shoot up out of the channel.

To be able to identify the best possible replacement, I'll need to see a photo of an undamaged version of this top sash guide.

Please let me know if you have any questions.
A quick learner from Snohomish WA says:
October 8, 2023
Hi,

I removed one of the working windows to get a good look at the top sash guide. Attached is the photo I took of it.

Does this identify which guide it is?
Thank you!
-Neil
Thumbnail of the uploaded file named 20231007_205043264_iOS.jpg
Profile picture of Jasmine
Jasmine from SWISCO responded:
October 9, 2023

Thanks for the photo. Your top sash guide is no longer made but our 18-188 is worth considering as a replacement. Take a look at the dimensions. Compare them to your existing guide to see if this might be a fit.

Alternate view of 18-188
Alternate view of 18-188

Alternate view of 18-188
Alternate view of 18-188
A quick learner from Snohomish WA says:
October 9, 2023
Looks like that will work! Thank you for all your help, Jasmine!

-Neil
Profile picture of Jasmine
Jasmine from SWISCO responded:
October 9, 2023

Okay, great! It was my pleasure to assist.

Have a great day!
33" Series 380 Channel Balance
33" Series 380 Channel Balance
S380-33
$11.52
33" Series 385 Channel Balance
33" Series 385 Channel Balance
S385-33
$11.52
5/8" Top Sash Guide
5/8" Top Sash Guide
18-188
$1.44
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.