Dave Sr. from SWISCO responded:
January 31, 2011
Make sure you are ordering the correct roller housing. I do not believe the 87-069 ever came in black, but I could be wrong. In any case if the 87-069 is the correct roller for you, it installs on the bottom of the window sash and I do not think you will be able to see the roller once the sash is back in the window. If you need help determining if the 87-069 is the correct replacement, post some pictures of your current roller to(include in your post any names or markings you see on the hardware or the window).
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