Jeld-Wen single hung windows

A home owner from Michigan says:
Windows are about 10 years old
Thumbnail of the uploaded file named Broken latch
Thumbnail of the uploaded file named Keeper
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Casey from SWISCO responded:

Hello,

We'd be happy to look into this for you but we would need a bit more information to get started. If you could write out the distance between the installation hole centers of your lock and keeper, that would help us narrow down your options. Thank you! 

A home owner from Michigan says:
Lock: 2"
Keeper: 1"

Found model # of window: Brickmould Vinyl Tilt SH
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Casey from SWISCO responded:

Unforutnately, we do not carry a sash lock like yours with 2" hole spacing. The 90-278 is similar but the hole spacing measures 2-1/16" on center. As for the face-mounted keeper, we've related a few options with 1" hole spacing for you to consider. Review the specifications shown on our product pages to see what you think. 

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