Please help me with the replacement of channel balance and top sash guide for Kinco double-hung window.
The metal part of balance is 30"
The 2 windows weigh 35 each
I would like a price to replace the balance and sashes
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Casey from SWISCO responded:
June 15, 2023
Hello, With this combination of attachments, you could have either the S380-30 or S385-30 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need either 2960 or 2965 strength options for your replacement balances since both options will support a 35-pound sash as shown below. Just make sure you use the same strength option for both sides of the window. As also carry the 18-044 and 18-166 top sash guides but you would need to compare the specifications below to your original guide. If neither is a match, get back to us with photos and written-out dimensions of your guide to help us research your replacement options further. Thank you! 2960: 32 to 35 lbs 2965: 35 to 39 lbs 
Comparison of the S380 and S385 balance shoes.
Detail of 18-044
Dimensions for 18-044
Profile view of 18-166
Detail of 18-166
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![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)
