Looking for replacement window rollers

A home owner from Vista, California says:
May 26, 2019
Hi Swisco Part Team - I am desperate! Home was built in Vista, California, in 1989. I have tried 2 orders from your website and two rollers from Home Depot. I cannot figure it out. Thank you! -JT
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Bob from SWISCO responded:
May 30, 2019

Thanks for posting. I believe this exact roller is no longer made. We suggest that you review the specifications of the 87-196 and see if this could work as a substitute for you.
A home owner from Vista, California says:
May 30, 2019
Hi Bob - Thank you for the information. I have already attempted 87-196 and it was too wide.

Since you an expert, one last question if you do not mind? What do people do in these situations? I have several stuck or hard to move windows and they all need new window rollers.

Given the replacement parts are no long manufactured, what would you do?

Thank you, JT
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Paul from SWISCO responded:
May 31, 2019

Greetings, JT. Bob brought this to my attention. I believe your exact roller assembly is no longer made, but I believe the 87-173 could be used as a possible replacement. Look over the dimensions and let us know what you think. 
A home owner from Vista, California says:
June 23, 2019

Hi Paul - Thank you for the suggestion. I tried 87-173 this weekend; unfortunately, it did not work. The slot has almost zero tolerance for play.

I understand this might be out of your support areas, but curious, as you are the only professional I know regarding windows, at this point, is the only option to replace the window frame?

Thank you, Jonathan

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Paul from SWISCO responded:
June 25, 2019

I'm sorry to hear it didn't work. I don't think we'll have anything closer.

I don't think it's time to replace the window frame yet. I always hate for it to have to come to that, but there are other avenues you can explore beforehand. I think your next step should be to contact a local mom and pop type hardware store, preferably a shop with history. They ought to be familiar with homes in your are and, if they don't have old stock lying around, they may be able to at least point you in the right direction.
A home owner from Vista, California says:
June 25, 2019
Thank you. I sincerely appreciate both of your input and suggestions. You can close this ticket. Have a great day! - JT
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Paul from SWISCO responded:
June 26, 2019

You got it! If you ever need anything else, please don't hesitate to ask. We will try our best to help in any way we can.
Window Roller, 1/2" Flat Wheel
Window Roller, 1/2" Flat Wheel
87-173
$2.32
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