Need Balance and Pivot Shoe

A quick learner from USA says:
Balance - 30"
2 Size 16"
Thumbnail of the uploaded file named Tim Bal,PS1
Thumbnail of the uploaded file named Tim Bal,PS2
Thumbnail of the uploaded file named Tim Bal,PS3
Thumbnail of the uploaded file named Tim Bal,PS4
Thumbnail of the uploaded file named Tim Bal,PS5
Profile picture of Tom
Tom from SWISCO responded:

Thanks for reaching out to us. This looks like a fairly typical spiral balance at first glance, but I just wanted to make sure of a few details before I commit to any one recommendation. First, can you verify the exact diameter of the white plastic tube? Can you also show me a clearer picture of the nylon bearing at the bottom of that tube? I can see it in your second photo, but it's a little too blurry to verify the exact design. Lastly, can you check to see if there's a code printed on the balance tube? It ought to be closer to the top, near the screw hole. If there is no stamp then that's fine, too.

As for the pivot shoe, your exact design isn't made anymore but it is similar to our 15-219. Look this part over to determine if the size matches the original.

Dimensions for 15-219
Dimensions for 15-219

How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.