Need Lock and Guide

A quick learner from USA says:
July 11, 2023
Hi Again,
I got the handle out and am sending pix and measurements. The original one I sent, the handle broke off and I cannot get the window to open even with the screwdriver trick in your video. What can I do to get it out?

Here is the level that looks like all of the other ones in the house. It is really hard to close so I suspect it is going to break as well. There are several in the house like that.

The handle is 4 1/2" long by 1 3/8" wide. The lever is 3 1/2" long.

The last photo is the other lever that broke with the window closed.

Hope that helps!
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Casey from SWISCO responded:
July 11, 2023

Hello,

We do carry a few multi-point casement locks that are similar to yours, which we've related on this page. Take a look and compare the specifications shown on our product pages to see which matches up to your part. 

If the process shown in the video below is not working for you, you could try sliding an old gift card or something similar between the base of the lock and the window frame to disengage the lock. 

We also offer the Roto 38-158 locking plate shown below. Thanks for posting and let us know if you have any other questions.

Alternate image for 38-158
Alternate image for 38-158

Alternate view of 38-158
Alternate view of 38-158
Maxim Multi-Point Lock, Medium Slider
Maxim Multi-Point Lock, Medium Slider
38-095
$16.97
Maxim Multi-Point Lock, Long Slider
Maxim Multi-Point Lock, Long Slider
38-096
$16.97
Roto Multi-Point Lock, 29MM Fork
Roto Multi-Point Lock, 29MM Fork
38-138
$25.55
Roto Multi-Point Lock, 37MM Fork
Roto Multi-Point Lock, 37MM Fork
38-139
$24.44
Roto Locking Handle Plate
Roto Locking Handle Plate
38-158
$2.20
How to Replace a Multi-Point Lock on a Casement Window [1080p]
How to Replace a Multi-Point Lock on a Casement Window [1080p]
VIDEO
WATCH >
How to open a casement window that has a broken lock
How to open a casement window that has a broken lock
VIDEO
WATCH >
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
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