Jasmine from SWISCO responded:
June 15, 2023
Thanks for posting! I am confident that there are replacement balances we can supply you with, however, I'll need to see a photo of the balance removed from that channel to confirm the correct replacement. I've also noticed that your balance is stamped with a 24FHD, so I'll need to know the exact weight of the sash as well. This is not a stamp we'd be able to cross-reference, unfortunately. The sash weight will help to determine the stamp you'll need for your replacement balances. Let me know if you have any questions. |
Jasmine from SWISCO responded:
June 15, 2023
I'll still need to see a photo of the balances completely removed from the channel as well. The view of the bottom attachment is obstructed by the channel so I'll need to see it removed to ensure we are recommending the correct replacement balances. I'll also need to know the stamps from the other window channels or I'll need to know the length of the metal channel as well as the weight of those sashes. There is a chance that these may need to be custom/special order balances. Custom balances are non-refundable and non-returnable. So it will important to have all of the requested information to make the most accurate recommendation. Take a look at the video below for instructions on how to remove the balances. Thank you. |
Jasmine from SWISCO responded:
June 16, 2023
Most of the pricing for our products are available on the website and you'll be able to add all of the items to your online cart to review the pricing prior to submitting the order. Once I have a better idea of the type of balance needed for your windows, I'll be able to provide you with all of the information needed so that you can calculate all of the costs. Please be sure to confirm the window weight for the 30LHD stamp. Thank you! |
Jasmine from SWISCO responded:
June 16, 2023
Thanks for the photos. Your balances look like they could be the Series 751 channel balance with the 15-014 black knife lock shoe attached.
For the 16.2lb sash, since the balance is stamped with a 24FHD, I am assuming that the length of the metal channel is 25", so I recommend the S751-25. Although, I would be sure to double check that the length of the metal channel of your balance is actually 25". For the balance stamped 30LHD, this may be the S751-31. The weight ranges for the stamps are unfortunately too large and too close in number to confirm one based on a weight estimate. The 30R stamp can carry a weight of 15 to 23lbs and the 30HD 23 to 29lbs. If your window happens to weigh 24lbs, the 30R will not be strong enough to hold the weight of your window. It is best to get the exact weight to confirm the balance you need. Let me know if you have any questions. |
Jasmine from SWISCO responded:
June 20, 2023
I cannot confirm, with certainty, if the S751-31 is the exact balance you'll need because the balances and the shoe are still installed in the channel. If your shoe is the same as the knife lock shoe above, then that would be the correct balance. You'll need to use a slotted screwdriver (referred to in the video as a flathead) to uninstall these from the channel. I would recommend reviewing the video included above for instructions on how to remove these balances. We give a detailed explanation as well as a visual demonstration on how they are removed. You'll find the video in my second response above. |