Emily from SWISCO responded:
November 21, 2023
Hello there! Sure, we can help with this. I'll just need to know the precise weight of the window sash in order to get this moving for you. Custom orders are nonrefundable so we don't recommend approximations or guessing when it comes to the sash weight. Let us know what you find and we can work from there! |
Emily from SWISCO responded:
January 25, 2024
Tim from our customer service team relayed that you mentioned the sash weighs 40 pounds. This will have to be a super custom order if the sash weighs that much. Since custom orders can't be returned for a refund, we'd like to be thorough and ask for some photos of your balance. Can you remove an undamaged one and show us? We'd also like to see the hook and other hardware that goes with the balance assembly. Thank you! |