Emily from SWISCO responded:
April 25, 2024
Hi there Keith. Thank you for contacting us! We can help supply replacements for this balance though it must be a custom order. We'll just need to know the exact weight of the sash to get the ball rolling. Let us know and we can work from there! Regarding the pivot shoe, have a look at the 15-048 and see how the specifications compare with yours. Alternate image for 15-048
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