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Casey from SWISCO responded:
July 13, 2023
Hello, We can supply your replacement balances with the 15-040 attachment but it will need to be a custom order. To get started, we'll need you to confirm the distance that the spiral extends from the base of the tube when it is fully retracted. We'll also need to confirm the exact weight of your sash to determine the correct strength option. Also, let us know if you would like to start with two balances or if you need more. Thank you! 
Dimensions for 15-040
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Casey from SWISCO responded:
July 14, 2023
I'm sorry for the confusion but we would need to confirm how far the spiral sticks out of the housing tube when it is retracted as far as it will go. See another customer's photo below as an example of the measurement that we'll need you to write out for us. We suggest putting the tube flat on a table with the spiral pointing upward to ensure that the spiral is fully retracted without coming out of the back of the tube. Also, make sure to only measure the spiral, not including the tube of white tip. Since this is a custom order and would not be eligible to be returned for a refund, it is important that we confirm the spiral extension and exact sash weight. Otherwise, there is a good chance that the replacements will not work properly.  |
