Old balance replacement for service window balance

A handy person from Richmond, VA says:
Hello,
Our church has a service window from the kitchen to the parish hall, both balances hardware connecting the balance to the window have broken, see pic 8008. The balance has a spiral spring inside the metal round casing, It was nailed to the top of the frame (pic 8011) The wooden window weighs 24 lbs. I need a replacement balances or ideas on a new balance system. thanks.
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Thumbnail of the uploaded file named Broken balance
Thumbnail of the uploaded file named Balance installed
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Casey from SWISCO responded:

Hello,

Many older wood windows use the Series 500 spiral balances. This may work for your application as long as your original balance tubes have a diameter of 5/8".

If so, you'll need to measure the length of your housing tube to choose the correct replacement. From there, you'll follow the chart under the product description that shows the sash weight ranges supported by each color option. We also offer the 17-012 sash brackets for installation, as well as the 75-005 charging tool. Take a look and let us know if you have any other questions. 

How to adjust a spiral balance on a non-tilt window
How to adjust a spiral balance on a non-tilt window
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