Order #2081015 Has Shipped

A quick learner says:
I will need to return the 2 cranks i ordered they where wrong. 39-090 and 39-089 my windows do not close all the way.
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Tom from SWISCO responded:

Looking at your photos, it seems the gear arm was the wrong shape compared to your original operator. You may find our 39-187 and 39-188 to be closer in design. Look them over and see what you think.

Dimensions for 39-187
Dimensions for 39-187

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