PGT top sash guide

A home owner from Florida says:
I installed the balancers I received and as soon as they took the pressure of the balancers the top guides exploded. I attached a pic of what's left.
Thumbnail of the uploaded file named installed top sash guide
Thumbnail of the uploaded file named installed top sash guide
Thumbnail of the uploaded file named top sash guide
Thumbnail of the uploaded file named top sash guide
Thumbnail of the uploaded file named top sash guide
A home owner from Florida says:
More pics
Thumbnail of the uploaded file named top sash guide
Thumbnail of the uploaded file named top sash guide
Thumbnail of the uploaded file named top sash guide
Thumbnail of the uploaded file named top sash guide
Profile picture of Emily
Emily from SWISCO responded:

Hey there!

Check out the 18-015 PGT top sash guide. This was the first part to come to mind. Have a look at the specifications and see if they match what you're searching for.

Alternate view of 18-015
Alternate view of 18-015

Alternate view of 18-015
Alternate view of 18-015

How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.