Stop for channel balance

A quick learner from fALLBROOK CA says:
February 21, 2024
lOOKING FOR THE PART THAT STOPS THE CHANNEL BALANCE FROM GOING PAST THE SLDE LOCK.
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Casey from SWISCO responded:
February 22, 2024

Hello,

I can't be sure but it sounds like a top sash guide that holds the channel balance in place below the sash may be damaged, causing the balance to shoot upward. If so, we should be able to help but we would need to see photos of an undamaged guide uninstalled to compare to our inventory. We'll relate a few videos on this page to guide you through the process. Thank you! 
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