Pella retractible Screen door latch

A quick learner from USA says:
December 4, 2023
Latch has been replaced with Pella part but it doesn't hold the screen door closed.
Yes, my latch looks just like the picture on the 84-225. We put a new inside part that we had ordered several years ago for another Pella Door so I believe it is the right one. But the latch doesn't hold, it just flips open.
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Emily from SWISCO responded:
December 5, 2023

Hello there!

Thank you for reaching out to us. It sounds like it's broken and needs to be replaced. The 84-225 certainly looks like a good match. You should be good to go so long as the specifications match up.
A quick learner from USA says:
December 7, 2023
The part we removed had a number 777 V on it. Does that match the part in the picture 84-225? You suggest that it is broken but it was a new part?? It definitely looks like the picture above.
Tried to send you photo of old part with no success.
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Dave Sr. from SWISCO responded:
December 12, 2023

Hello, 

Taking a look at the "black hook latch" in the 84-225 handle set, it does have "777V" stamped on it. Make sure your screen door is adjusted properly to meet the strike plate in the jamb. Also take a look at the information on installing the 84-225 handle. That might help with the issue of not latching properly.

Let us know if you have any additional questions. 


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